Frequently asked questions

We currently ship to mainland Spain only. For now we do not ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla, and we do not ship internationally. You will find all the details in our Shipping Policy.

Preparation and delivery times depend on the destination. We will show you the estimated timing during checkout, and you will receive a tracking email as soon as your order leaves our warehouse.

Shipping costs are calculated automatically at checkout based on the destination and the weight of your order, so you will always see the final cost before paying. See our Shipping Policy for more information.

Yes. You have 14 calendar days from delivery to withdraw from your purchase, as long as the product is unopened and in its original condition. See the full conditions in our Refund Policy.

We are very sorry if this happens. Write to us at hola@destilodrinks.com with your order number and a photo of the product within 48 hours of delivery, and we will sort it out as quickly as possible.

Drinks are the heart of Destilo, but not the only thing. You will also find snacks that pair well with what you drink, glassware and serving accessories to serve every drink as it deserves, plus a selection of books.

Of course. Our selection and product pages are designed to guide you, whether you know it all or you are just getting started.

Yes. We organise in-person experiences around the world of drinks: tastings, training sessions and other gatherings. You can see upcoming dates and book your place in the Experiences section of the website.

Yes. You can come and visit us at Calle Conde de Xiquena 7, Madrid. In the meantime, you can shop the whole catalogue at destilodrinks.com.

Write to us at hola@destilodrinks.com and we will get back to you as soon as possible.

It is an alcoholic beverage obtained by distilling a liquid that has already fermented (or that already contains alcohol), in order to concentrate the alcohol and certain aromatic compounds. In short: first it ferments, then it is distilled to concentrate and refine.

Fermentation is the step in which microorganisms, mainly yeasts, produce alcohol from sugars. Distillation comes afterwards: using heat and condensation, it concentrates and separates the alcohol and aromas from that fermented liquid.

Practically any raw material with fermentable sugars will do: grains, fruit, sugar cane, agave, tubers or other vegetables. That is why there are families as different as whisky (grain), rum (cane) or tequila (agave).

It is mostly a matter of tradition and geography. “Whisky” is the usual spelling in Scotland, Japan and other countries; “whiskey” is more common in Ireland and the United States. As with almost everything in the world of drinks, there are exceptions.

It is a spirit whose main character comes from juniper. From there, each gin adds other botanicals — citrus, spices, herbs... — that give it its own aromatic profile.

It is a spirit made from sugar cane derivatives — molasses, juices or syrups — depending on the category and origin.

Agricole rum is traditionally made with fresh cane juice. Most other rums start from molasses or other by-products of sugar production.

It is a Mexican spirit made from blue agave, protected by its own designation of origin.

It is a category of Mexican spirit made with different species of agave or maguey, following traditional production methods.

No. Both start from agave, but the permitted raw materials, the production area, the production method and, of course, the profile on the palate are different.

That it has spent a certain amount of time in a maturation vessel — usually made of wood — where it gains colour, aroma, texture and flavour.

Aromatic and phenolic compounds that leave notes of vanilla, spices, caramel, nuts or toast, as well as softening the texture and giving structure.

Not necessarily. Age is one factor, but it is not everything: the raw material, the distillation, the type of cask, the climate of the region and the producer's judgement matter just as much or more.

In general, that the whisky is made at a single distillery from malted barley. The exact definition depends on the regulations of each category, so it can vary slightly.

That the bottle comes from a single cask, not from a blend of several.

It is a drink in which microorganisms — mainly yeasts and bacteria — transform sugars and generate alcohol, acids, gases and other compounds. It is the step before (and sometimes the final step of) a great many drinks.

The term (“craftsmanship”) applies to beer produced by independent, small-scale breweries that prioritise quality, tradition and innovation over mass production.

Drinks made by fermenting fruit or fruit juices. Fermentation transforms the fruit's sugars into alcohol and into new aromas that were not in the original fruit.

It is a drink fermented from honey diluted in water, rather than from grapes, grain or fruit. It is probably one of the oldest fermented drinks in existence, and today it is made in styles ranging from very dry to sweet, still or sparkling.

A drink obtained by fermenting a sweetened liquid, usually tea, with the help of a community of microorganisms known as a SCOBY.

That it contains active microorganisms, or that it has gone through fermentation processes that keep influencing how it evolves over time, even after bottling.

The fizz can come from a fermentation that naturally generates carbon dioxide, from a second fermentation in the bottle, or from carbonation added afterwards.

It is the usual way of referring, collectively, to No Alcohol drinks (alcohol-free) and Low Alcohol drinks (with reduced alcohol content).

Although there is no single industry standard, at Destilo we consider a drink to be low alcohol (or Low ABV) when its alcohol by volume (ABV) is between 0.5% and 2.5%. We reserve the “alcohol-free” category for options ranging from 0.0% up to the usual technical limit of 0.5%.

There is far more variety than you might think: dry, bitter, herbal, spiced, acidic, saline, smoky or complex options.

They don't have to. You can use them as an alternative at a particular moment, but also enjoy them as a category in their own right, with their own references and pairings.

We have a very diverse catalogue covering all kinds of options and categories, including gluten-free, 100% vegan and no-added-sugar alternatives. As every drink is unique and we work with many different references, we recommend checking each product page directly, where we always detail all of its specifications and characteristics.

It depends on the type of drink. On each product page we tell you the best way to store it.

Yes, all the prices you see on destilodrinks.com include VAT. If you buy as a professional, you can request an invoice with the corresponding breakdown.

Choose your products, add them to the cart and follow the steps of the checkout process.

Yes, but you don't need to create an account before you start shopping. You can add the products you like to the cart and, when you start checkout, you will be asked to register your details so we can complete the order and manage the delivery correctly.

We accept credit and debit card payments, as well as other available payment platforms. You will be able to see all the available payment options during checkout, when completing your order.

Yes. You will receive the invoice or proof of purchase by email.

By registering in our professional area. Once we validate your details, you will have access to specific conditions and will be able to place your orders directly from your account.

Yes. Write to us through the corresponding form and we will prepare a tailor-made proposal for you.

Yes. For larger orders, corporate gifts or events, write to us at hola@destilodrinks.com and we will prepare a tailor-made proposal.